Hi @ravikiran nagasetti
Do you mean allow customers to either...
- Create their own accounts or...
- Create requests in the portal without logging in?
If yes, I'd check-out the below settings...
Global Settings
These apply to all Jira Service Management Projects.
As a Jira Admin...
- Go to Settings > Products
- Select Customer Access from the left-hand menu
- Change Portal access settings...
- Allow customers to create accounts
- Customers can access and send requests from the portal without logging in
These settings allow new users to create their own customer accounts and/or send requests without a customer account. You could set the right option depending on your need.
Once the appropriate settings are saved...
Project Settings
In your JSM Project...
- Go to Project Settings > Customer Permissions
- Set Service project access to...
- Anyone on the web (or similar, depending on option chosen above)
A combination of the above settings should give you what you need.
For more information, check out this help page: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/
Let us know if this helps!
Ste
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