How to duplicate comments from Service Management to Work Management

[Jose Javier Torres]

Hi, 

I have a service management project were all the users log different types of requests. some requests require programming those request that do require it im cloning them into my Work Management log and linking the issue. I was wondering if any comments added by the it group can be duplicated in the link service issue. the purpose is to eliinate the double documenting. 

[Trudy Claspill]

Hello @Jose Javier Torres 

Welcome to the Atlassian community.

It is possible to copy comments between linked issues using Automation Rules.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Given that you want to copy comments in issues in one project to issues in another project your will have to create a multiple project scoped rule. That will have to be done from the Settings > System > Global Automation interface.

In the Rule Details page you need to specify that the scope is multiple projects, and then specify the two projects this concerns:

The rule would look something like this:

The first condition is to check that the comment has been made in your JWM project.

You then add a branch to access the issues linked to the issue where the comment was added. You may want to refine that branch to only look at issues that were linked use 1..n specific type of Issue Links.

The condition within the branch is to ensure the comment will be copied only to the linked issues that are in your Service project.

And the last step is to actually add the comment to the linked issue.

In that step you may also want to set whether the comment will be visible to Customers.