How to customize the different statuses that a workflow passes through.

[Derick Larson]

I have a particular process (creating letters for customers) that requires a lot of configuration of system and data, along with approval from management and clients. I would like to model these steps with workflow, but I cannot seem to find where to add or change the names of the available status options.

Is it possible to change the status options? How would I go about doing that?

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

hi @Derick Larson welcome on community :)

DO you know what type of Jira Project are you using? Is it next-gen or classic project?

If you are in classic project, you can add new statuses globally {your domain}/secure/admin/ViewStatuses.jspa (https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html).

In case you are using next-gen project, workflow statuses are configured based on the columns on your next-gen project board's columns. So to add new statuses, you have to add new columns to board.

[Derick Larson]

Thank you for the answer - I am in a next Gen Project, and adding columns worked.

[Martin Bayer _MoroSystems_ s_r_o__]

@Derick Larson perfect, if my post helped you, could you Accept it, please?