Hi,
I want to create jira tickets for the email alerts received from OpenSearch. The email contains details about multiple alerts. Is there a way to split the email so that multiple tickets can be created out of the same email, for multiple error instances.
Welcome to the Atlassian Community!
Jira's email handlers all assume 1 email = 1 issue (or comment on an issue). You will need to find or write an advanced mail handler, one that can parse a single email into multiple pieces from which to create each issue.
I don't know if the ones in the marketplace might be able to do it, but I'd take a look at JETI and JEMH to see if they might.
One possible approach might be to ingest the single email into a dedicated project and create automation that parse the content and split it out into several issues created in other projects.
Thanks! I'll try them out.
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