How to create multiple jira cards at once?

[Catherine Newstead]

I used to be able to create multiple jira cards at once by copying a list from an excel or google sheets into the 'create' box and it would automatically recognise that I was wanting to make multiple issues and create them for me - this isn't happening at the moment - any ideas why??

Thankyou!

[Hans Polder _Devoteam_]

@Catherine Newstead and @Isabella Rose Thompson ,

I wasn't aware of this functionality - could you perhaps share a screenshot or a short screen recording of what you exactly did to get this to work?

If it did work until recently, it might have something to do with Atlassian changing their issue importer system, but there is not really documentation about how it exactly will be changed.

[Catherine Newstead]

@Hans Polder _Devoteam_ I can't show you a screen shot but this is from an article from jira on how it works: 

I'm not doing anything different so the bit in yellow doesn't apply. Is there anyone from jira who can help here?!

[Hans Polder _Devoteam_]

Hey @Catherine Newstead ,

I've just tested this in a brand new test project in a test environment, and it still works there. 

Can we dive into it a bit deeper?

1. I assume you're still working on the same board, where it used to work before?
2. What type of project/board is it?
   1. Team-managed or company-managed (see this in the bottom left of your project)
   2. Scrum or Kanban?
3. You still see the 'Create' button in the first column of the board?

If I enter 5 rows in the Create issue box, it still works for me. I even tested with another user account that has zero admin rights in the environment, and it still works. Even after removing global permissions for 'bulk editing', it still works without issue.

So, we need to look into why your environment/board is different and what has changed recently.

[Catherine Newstead]

@Hans Polder _Devoteam_ 

1. Yes I am using the same board as before

2. It is definitely team-managed and I think it is scrum

3. Yes I can still see the Create button in the first column of the board.

Any help would be greatly appreciated!!

[Hans Polder _Devoteam_]

I've tried testing it in a Scrum TEam managed project of my own, and there it works just fine.

I'm copying information from a Notepad file, so not Excel. Can you try to do it from a Notepad, as to rule out any updates in Excel (or Jira handling Excel formats?

I don't have Excel myself so I can't test it out myself. 

[Catherine Newstead]

@Hans Polder _Devoteam_ I have tried using notepad and excel and microsoft word and none of this work for me.

[Hans Polder _Devoteam_]

@Catherine Newstead ,

I think in that case it's wise to call in the troops!

I recommend working with your Jira Site Admin to submit a ticket to Atlassian Support for their help.  When you hear back from them, please post what you learn to benefit the community.  https://support.atlassian.com/contact/#/

[Catherine Newstead]

@Hans Polder _Devoteam_ Morning - I have heard back from jria - the function I was looking for no longer exists, however this article explains how to do it using a csv file and I've tried it and it works! Thanks for all your help!

https://support.atlassian.com/jira-work-management/docs/create-issues-using-the-csv-importer/

Catherine

[Hans Polder _Devoteam_]

Ah, then it is likely something that will be removed from my environment sometime soon too!

Happy to hear that you found an alternative that works.