How to create jira ticket based on filter

[Lakshmi CH]

Hi Team,

If we create a filter for our JIRA  like: “Hub ID” in (xxx, abc, def, 123, etc)  is there any way to have tickets run that filter upon creation and then dynamically update a field to either be checked as “yes” or “no”. We are trying to identify high-risk tickets based on the value in the “Hub ID” field so that all of our global team members are aware of which tickets require extra precaution, approval, etc.

If there’s not a way to do the above, do you have any other ideas for how we might be able to identify if something is “high risk” in a more automated fashion, based on some value entered in the ticket by requesters?.

Thanks!

[Ravi Sagar _Sparxsys_]

Hi @Lakshmi CH 

Do you want issues with Hub ID in some existing values to be marked as High Risk? 

Well you can always create queries saved as filters and create dashboard or use email subscription baed on a specific value(s) filled in by the users. For querying in a different system or auto update issues based on some logic you would need an app like ScriptRunner.

Ravi

[Lakshmi CH]

Hi @Ravi Sagar _Sparxsys_ , yes we have script runner. While creating the ticket, if you have Hub ID in some existing value, the ticket to be marked as Yes or No or High Risk

[Ravi Sagar _Sparxsys_]

Take a look at this script. You can create a listener to update custom field value and do further automation if needed.