How to create a service desk portal for internal stakeholders to log requests for projects
Shaheedah Missra
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1 answer
Petter Gonçalves
Atlassian Team
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Hello Shaheedah,
Welcome to Atlassian Community.
To use a Service Desk portal, you must sign-up for the JIRA Service Desk Application (Cloud or Server). For more information, check the documentation below:
- JIRA Service Desk Application
To keep the Service Desk portal available only for your internal users, you just need to navigate to your project > Project Settings > Custom Permissions and plag the option Customers my team adds to the project, as you can see in the screenshot below:
After flagging the option above, add the internal users from Call Center as customers in the project.
Let me know if this is the option you are looking for, Shaheedah.
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