How to copy input from 1 field to another using automation

[Sherwin Soriano]

How can I copy an input from 1 field to another field using automation?

I wanted to copy an input from a field and move it to a read only text field on our existing tickets. Can we do this using automation?

[Sherwin Soriano]

or is it possible to use bulk edit or bulk change? if Yes, how can I copy unique values on that field on each of the tickets we have to a new field

[Mohaddis Hassan]

Hi @Sherwin Soriano 

Create rule and select the trigger, such as “Field value changed” or “Issue created,” depending on when you want the action to take place. Next, add an Action to edit the issue and choose the field that you want to update (the destination field). Use Smart Values to copy the input from the original field. For example, if you want to copy the value from the "Summary" field, you will set the destination field’s value to {{issue.summary}} or you can use the custome field value {{issue.customfield_12345}}.

[Sherwin Soriano]

@Mohaddis Hassan the field value did not change, it is already there and the issue is already created as well. How will I trigger the rule for existing tickets wherein, I would like to copy the value of field "A" to be in field "B".

I believe that the trigger "Field value change" will only be activated if there was a change of value in field "A", what if there were no changes on the value? Same with "Issue created", the tickets are already existing in our system so that wont activate if I use that trigger?

[Mohaddis Hassan]

@Sherwin Soriano Try schedule for this.