How to contact support with an URL

[Trenton Finley]

I need to contact support but of course you can only do it by web, not phone or email. Every time I try to open a request it is requesting a URL but keeps saying it is invalid although it is. I am trying to finally work on our migration and am starting to get a little more than upset.

[Aaron Pavez _ServiceRocket_]

Hi @Trenton Finley 

The message is clear: only the site/org admin can open requests.

If you aren't the Org admin, please reach out to them so they can open a ticket.

Regards

[John Funk]

Hi Trenton - You mention migration - are you trying to get help with Data Center or Server to perform the migration? Or help with Cloud after the migration is done? It is asking for a URL for an existing Cloud site. 

[Trenton Finley]

Regardless, what I put it ask for a URL. We have an existing source page that needs merged and need to remove all the previous users uploaded from pre-migration. 

Thanks,
Trenton

[John Funk]

So you have the URL then, since you it added users to it? And you can't put that domain in? 

[Trenton Finley]

Still no way to get support.

[Nikola Perisic]

Hi @Trenton Finley 

Have you tried with https://support.atlassian.com/contact/ ? When you are raising a support ticket, make sure that you select I still need support to hide the AI agent.

[Trenton Finley]

Haven't found a way to make it that far unfortunately. It personally looks like they are working hard to not provide support than too anymore.