How to configure the SLA so that the counter starts from the beginning with each re-set status?

[Volodymyr Purshega]

Hello,

Every time the status returns to "waiting for support" we want to start timer from the begining. It is possible?

Thank you for your help.

Best regurds,

[Jack Brickey · Accepted solution]

Hi @Volodymyr Purshega , there isn't the ability to reset an SLA such that it starts over. Please watch/vote on this open request - JSDCLOUD-194 - Ability to reset the SLA 

[Zoryana Bohutska _SaaSJet_]

Hi @Volodymyr Purshega 

Also, you can try third-party solutions from the Atlassian marketplace to set SLA timers with more flexible conditions. For example, SLA Time and Report allows use for SLA reset such conditions as status, assignee, comment from, issue type, priority, etc.

This app is developed by my team, so if you have any questions I`ll be happy to help.