Got stuck here after trying to Configure the DKIM records, apparently we're already using SendGrid to send emails from our domain for another service.
So according to the documentation: In this case, it seems recommended that we use a subdomain for the 'Project Email Address' setting. For example, use Jira@notifications.company.com
instead of Jira@company.com
.
Q1, is there a workaround that we don't need to use subdomain?
Q2, how to configure subdomain for 'project email address' setting?
So have the same problem but ended up using a subdomain instead.
We had to add the the SPF record and the DKIM for a subdomain on DNS. Here is a link on how to do it.
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