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How to configure subdomain for 'project email address' setting?

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April 1, 2020

Got stuck here after trying to Configure the DKIM records, apparently we're already using SendGrid to send emails from our domain for another service. 

 

So according to the documentation: In this case, it seems recommended that we use a subdomain for the 'Project Email Address' setting. For example, use Jira@notifications.company.com instead of Jira@company.com.

 

Q1, is there a workaround that we don't need to use subdomain?

Q2, how to configure subdomain for 'project email address' setting? 

 

1 answer

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Deleted user September 25, 2020

So have the same problem but ended up using a subdomain instead.

 

We had to add the the SPF record and the DKIM for a subdomain on DNS. Here is a link on how to do it.

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html

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