How to close a clone ticket automatically

[mgouirand]

Hello all,

I need your help on the following request.

I have two distinct projects A and B.

I have created an automation rules saying : If one ticket is created from A projet with a specific value in one field then clone the ticket on project B.

Now, I need to add the following condition :

If the ticket on project A is "DONE" then apply the "DONE" status to the clone one and vice versa.

Can you please help me with the automation rule ?

Thanks for your help !

Marine

[Y Dang_Candylio · Accepted solution]

Hi @mgouirand

You can set the automation rule like this!

Hope this helps! 

Best Regards, 

Y Dang

[mgouirand]

Perfect ! Thank you @Y Dang_Candylio very simple indeed.

Best regards,

Marine

[Kian Stack Mumo Systems · Accepted solution]

Can you try something like this?

[mgouirand]

Perfect ! Thank you @Kian Stack Mumo Systems .

Best regards,

Marine