How to check the bugs which were earlier in Re-opened status

[Porush Verma]

Hi,

Can someone suggest what can be the query to fetch the bugs which were atleast in re-open status before they got closed. Also if possible can we check how many times the bug was re-opened?

Any help is really appreciated.

[Yuliia_Borivets__SaaSJet_]

Hi @Porush Verma 

Maybe you can try the following query:

status CHANGED FROM "Re-opened" TO "Closed"

Another solution I'd like to suggest is Issue History for Jira (the app from my team. If you need to see changes only for specific status transitions, you can use the status filter.

Check if it can help with your case.

[Anthony Kozlov_SaaSJet_]

Hello @Porush Verma 

As an alternative, you can try Time in Status for Jira Cloud and its Time in Status and Status Count reports.

A Time in Status report shows how long the issue has been spent in each status.

A Status count report shows how many times an issue has been in each status.

This add-on is developed by my team. Let me know if you have any questions.

Hope it helps.

[Mehmet A _Bloompeak_]

Hi @Porush Verma

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status. You can also get status entry count and entry dates reports.

Here is the online demo link, you can see it in action and try without installing the app. For your case, you can have a look at Status Count & Entry Dates reports.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

[Emre Toptancı _OBSS_]

Hello @Porush Verma ,

To get the issues that were in Reopened status in the past but that are currently closed, you can use the following JQL query.

status was Reopened and Status = Closed

To get how many times the issues were reopened, you will need to use a marketplace app. 

Our team at OBSS built Timepiece - Time in Status for Jirafor this exact need. It is available for Jira Server, Cloud, and Data Center. 

Time in Status has many report types but particularly Status Count and Transition Count reports will help you. These reports show how many times each Status and each Transition were used.

 

For all numeric report types, you can calculate averages and sums of report values grouped by the issue fields you select. For example, total re-open count per issue type or average reopen count per week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

[Rahul_RVS]

Hi @Porush Verma 

If you are fine with a mktplace app, you can try out our add-on to get this data. .

 Time in Status Reports 

[Mayur Jadhav]

Hello @Porush Verma ,

Hope you are doing good!!

You can try a JQL for example

project = X and issuetype = task AND status changed FROM "Reopened" TO "Done"

 And on your second question, I think this can be achieved through automation, but I am not aware let me try, and will post the workaround.

Regards,
Mayur