How to change username in Atlassian

[Pammi Khanna]

Hello there,

We have a user who got a new email address hence we need to update their username with this new email address for Atlassian, BitBucket, and Confluence. 

Its a managed account and I do not see "Directory" option under User Management. Under use's profile, it does not show me any option to change the username and we want to avoid recreating the user's account. 

Please advise on how to change this asap.

Thank you.

[Ismael Jimoh]

Hi @Pammi Khanna ,

Is your Atlassian cloud connected to Atlassian access? If yes, changing the username on your user directory that is connected to Access should handle this.

If however this is not the case and you are not using access in anyway, ask the user to

1. login with the old email address, 
2. Go to https://id.atlassian.com/manage-profile/email
3. Add the new email address here.

This should fix the issue.

[Pammi Khanna]

Thank you @Ismael Jimoh for your help.

1) How do I confirm if my Atlassian cloud is connected to Atlassian access? (sorry new to this platform)

2) Looking at your second option, we get the following hence we cannot change the username.

[Ismael Jimoh]

Hi @Pammi Khanna 

As you have managed accounts, please see the following on how to update email address: https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Update-email-address

Regards.

[Pammi Khanna]

Hello, 

Can someone please help me with my query?