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How to cancel the strike through when a task is being reopened

Chen Aviad
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June 3, 2020

Hi,
we have a transition from in progress to resolved which involved with changing task resolution ( prior closing it completely).

If I want to re-open a resolved issue, it is currently being kept in backlog with the strike-through sign.

Can you please guide me how to modify it so a re-opened issue won't include the strike through sign? 

 

Chen

1 answer

1 vote
Joe Pitt
Community Champion
June 3, 2020

When you reopen an issue you need to have it go through a transition that CLEARS the resolution field. The strikethrough is because there is a resolution value. Clearing it sets it back to NULL in the database.

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