How to autopopulate a field when user submits a ticket?

[Natalie Cotela]

Hi there! We currently have a department field that we want to auto-populate when users submit a work item into Jira. Do you know how I can set this up in Jira Cloud? Thanks!

[Trudy Claspill]

Hello @Natalie Cotela 

In what type of Space is the work item being submitted?

How do you decide what the value of the department field should be? Is it the same for all work items, or is it based on something in the work item?

What type of field is this department field?

There are a few ways this might be accomplished:

1. Set a default value for the custom field in the field context

2. Use an Automation rule triggered by creation of the issue and with an Edit Work Item action to set the field. Are you familiar with Automation Rules?

[Karan Sachdev]

If the value is fixed for a given work type, we can also use workflow post functions to update custom field value when the transition is executed. This would optimise the automation rule usage.

[Rohit Utukuri]

Hi @Natalie Cotela ,

An automation with "Work item created" trigger, should be able add users once a work item is submitted in Jira.