How to automatically send email notification to assignee if a ticket is not updated for a certain ti

[chouhan_1505]

How to automatically send email notification to assignee if a ticket is not updated for a certain period of time 

Also how is it possible to add ticket number is Subject line 

[Tansu Akdeniz]

Hi @chouhan_1505 

You can use automation rules to further customize the email subject and body.

Go to Project settings → Automation.

Choose the Scheduled trigger and run a JQL query such as:

• updated <= -7d AND resolution = Unresolved

Then, add the Send email action and configure the recipients, subject etc.

Alternatively, you can use Filter Subscriptions.

[Nikola Perisic]

Hi @chouhan_1505 

You can set up an automation rule:

• Trigger - scheduled job (or something more suitable for your use case) - you can customize when the notification will be sent to the assignee
• Condition JQL - assignee = <name goes here> AND updated <= -14d - all work items that haven't been updated in the last 14 days (this is only the example of the period of time that, you can change it yourself)
• Action - Send email where the receiver is the assignee