How to automatically send email notification to assignee if a ticket is not updated for a certain ti

[chouhan_1505]

How to automatically send email notification to assignee if a ticket is not updated for a certain period of time 

Also how is it possible to add ticket number is Subject line 

[Tansu Akdeniz]

Hi @chouhan_1505 

You can use automation rules to further customize the email subject and body.

Go to Project settings → Automation.

Choose the Scheduled trigger and run a JQL query such as:

• updated <= -7d AND resolution = Unresolved

Then, add the Send email action and configure the recipients, subject etc.

Alternatively, you can use Filter Subscriptions.

[Nikola Perisic]

Hi @chouhan_1505 

You can set up an automation rule:

• Trigger - scheduled job (or something more suitable for your use case) - you can customize when the notification will be sent to the assignee
• Condition JQL - assignee = <name goes here> AND updated <= -14d - all work items that haven't been updated in the last 14 days (this is only the example of the period of time that, you can change it yourself)
• Action - Send email where the receiver is the assignee

[Trudy Claspill]

Hello @chouhan_1505 

The tags on your post include both data center and cloud. Which hosting are you actually using? Jira Data Center is the product that your company would need to install on servers that they manage and those servers could be physical or in a Cloud provider. Jira Cloud is the product where Atlassian manages the installation and upgrades to the application - a "software as a service" scenario.

As noted in the previous replies you can solve this through an Automation Rule, or through a Saved Filter to which the assignee Subscribes. The subscription would send the Assignee a list of items that would include the ticket numbers.

You can learn more about filter subscriptions on this page:

https://support.atlassian.com/jira-software-cloud/docs/manage-filters

In an automation rule, to add the ticket number or any of value from a field in the item into the email you would use smart values. The following link covers that topic for Jira Cloud.

https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

The specific smart value for the key of the item depends on how you construct your rule.

If you are new to creating Automation Rules you may want to take advantage of the free, on-demand courses on that topic for Jira Cloud that are available from the Learning link at the top of the Community pages. Here is a basic search to help you find those topics:

https://community.atlassian.com/learning/catalog?product=Jira&search=automation

In both cases you will need to create a JQL statement to select the items of interest. You mentioned that you want to get items that have not been updated in a certain period of time. Do you also want to only select the items that are not already in a "done" status?

Do you want this process to be executed for multiple Assignees or only one specific Assignee?

Do you want the Assignee to get one email for each item, or one email that lists all the items assigned to them that have not been updated in the specified time period?