How to auto-fill the description field with a custom template when creating a new issue?

[Maria Medina]

Hi everyone,

At our company, we use Jira to report issues and we follow a mandatory format for the issue description. Every time a team member clicks on “Create” to open a new ticket, we want the description field to be automatically pre-filled with our predefined structure (e.g., sections like "Summary", "Steps to Reproduce", "Expected Result", etc.).

Is there a native way or recommended method to configure this behavior in Jira Cloud? We are looking to apply this for all users across a specific project.

Thank you very much for your help!

[Maria Rusnakova · Accepted solution]

Hi @Maria Medina

there was a similar question a few days ago: https://community.atlassian.com/forums/Automation-questions/How-to-create-and-inserts-a-predefined-template-in-the/qaq-p/3068499

Could you check if it helps?

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Maria Medina ,

It's not possible to do it using native features. There is no such option to prepopulate values in fields when you click Create.

You can achieve it using Marketplace apps, for example, the solution which is developed in my team: Issue Templates Agent for Jira. With this app, you can define issue templates for issues. If you need, they can be different depending on project and issue type. 

If you want to see this app in action, just start free trial or book session with us: calendly.com/appsvio.

[Paul Pavlovsky_AppLiger_]

Hi @Maria Medina ,

Welcome to the community!

As already mentioned - there's no native solution available. You can create Jira automation rules manually or define default values like "Description" for Team-managed projects (which is quite limited in scope).

To make things easier - feel free to try our  Easy Issue Templates app. It helps you automatically apply content to fields like "Summary" and "Description" when you open Create popup , streamlining your workflow - no coding needed.

Let us know if you’d like help getting started - you can book a quick call here.

Best,

Paul

[Marc - Devoteam]

Hi @Maria Medina 

Welcome to the community.

You can create a new custom field based on multi line text.

You can set a default value for this field.

Set this field on the create screen of the required work types and remove the description field.

On the edit and view screen make sure to only have the description field and not the new custom field.

Setup an automation rule, that in work item creation copies the value from the new custom field to the description field.

Voila.

[Shalini Pradhan]

Hello @Maria Medina ,

Good day! Welcome to Atlassian Community :)

Currently, It is not possible using native features in Jira to have a default template in the description field to be filled in when a new issue is created.

However, you can use the following workaround to achieve the same.

1. Market place apps: You can use Default Values Add-On or Issue Templates Agent - fields, multi project, permissions

Thank you!