How to auto assign a form on the jira portal to go to a team on the workflow?

[zarina.ghani]

I have created a service desk form on the portal for jira. I have created a workflow for this project  and when I raise a test form it does not reach the team i need it to. Do I have to set up a team in user management first? even if i do how do i associate the first part of the workflow to that team?

[Ravi Sagar _Sparxsys_]

Hi @zarina.ghani 

The request form you created should be mapped to a request type which is directly mapped to an issue type in Jira.

You need to create a queue for your team to monitor those tickets. Creating a queue is simple and similar to searching in Issue Navigator.

You don't have to create additional users for your service desk to work but you would create agents eventually so they can monitor they queue and assign tickets to themselves or to other agents.

Workflow is your process that you want for your tickets.

I suggest to create a new Jira Service Desk project using "IT Service Desk" template. It comes with lot of preconfigured things for your to get started or give you an idea about how Jira Service Desk Works.

I hope it helps.

Ravi

[zarina.ghani]

Thanks Ravi I have used the Service Desk Template already to create a Service Desk project, the forms need to go to directly to the IT security teams as tickets. I dont know how to add to add this team to the jira workflow as you cannot do this on a transition?