How to autimatically assign Teams to a ticket

[Teke Máté]

Hi there Jira users!

I am trying to find a solution to this very simple problem. I have read about 5 articles, etc. 

So from Service Desk, we are cloning issues into spaces. In one of my spaces, called DGS, we would like to use Teams. I have created a Team with members. I would like to auto assign Teams to every ticket that comes in to this space. I have not been successful. I am aware that the custom field is 10001, but I cant seem to find the team ID, and the name does not work. I am devastated, as it should be a simple solution.

Thank you in advance

[Sam Okell · Accepted solution]

I can't find anything within the REST API, so it looks like it would be a case of having a lookup table or conditions in the automation rule to update the field using JSON payload:

{
"fields": {
"customfield_10001": "{teamId}"
}
}

You can get the Team Id from the url when you are in the Team.

It's not the most elegant solution, it's basically brute forcing it in.

Hopefully someone else has a better solution!

[Teke Máté]

Thank you, I have tried it, my mistake was that i put Id: {teamId} inside the customfield_10001.

[Aaron Pavez _ServiceRocket_]

Hi @Teke Máté 

Use this

https://support.atlassian.com/jira/kb/automate-team-assignment-for-work-items-using-asset-objects-in-jsm-cloud/

and the team id
https://community.atlassian.com/forums/Jira-questions/Jira-automation-to-assign-Team-on-a-jira/qaq-p/1756737

The team ID is the string after people/team/ and before cloudID.

Regards

[Teke Máté]

This is the JSON of an issue thats team field was manually set to the correct one:

[Teke Máté]

{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"22121","self":"https://alteo.atlassian.net/rest/api/3/issue/22121","key":"DGS-29","fields":{"customfield_10001":{"id":"600b2ff6-5b22-4285-a00c-27041d492336","name":"Digital Group","avatarUrl":"","isVisible":true,"isVerified":false,"title":"Digital Group","isShared":true}}}