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How to add/remore authority contact for the site?

Uladzislau Yeutsikhevich
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June 16, 2023

I need to remove 1 user from the list, because there are a lot of spam of the support mails, how to do it?

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Trudy Claspill
Community Champion
June 16, 2023

Hello @Uladzislau Yeutsikhevich 

Welcome to the Atlassian community.

Can you provide some examples of the content of the "spam" mails?

Which user list do you want to modify? Are you trying to modify the site-admins group, or the Billing/Technical Contact information for your Products?

Uladzislau Yeutsikhevich
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 20, 2023

Hello @Trudy Claspill ! Messeges from premium-support-cloud and the list is "To help troubleshoot your issue, we recommend reaching out to your Cloud administrator. They know best about your environment including any recent changes and will be able to help you locally.The authorized contacts for your site are below:" How to add or remove users from here? 

Trudy Claspill
Community Champion
June 21, 2023

I have not seen an email like that before, so I don't know to what exactly it is referring.

How many names are listed?

It might be referring the the Billing and Technical Contacts that you can see for your site when you go to https://admin.atlassian.com and Manage Subscription/Billing Details under the Billing menu. A Site Admin should be able to change that information.

It might be referring to individuals that have been designated as Organization Admins for the Organization under which your site exists. Only and Organization Admin can change who else is designated as an Organization Admin.

It might be referring to the users that are included in the site-admin group for the site, though I think this is less likely.

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