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How to add markup in Description field when importing CSV file

How to add markup in Description field when importing CSV file

I want to bulk import Jira tickets from a CSV file. I basically got this to work fine, but I would also like to be able to use some basic formatting markup in the Description field, in addition to linebreaks.

E.g. header levels, lists, bold, etc.

I tried using simple markdown like

*bold*
_italic_
h2. Heading
* Bullet
# Numbered item

but that did not work, it just got imported into Jira cloud as is (text)

1 answer

1 accepted

6 votes

Answer accepted

Hello @M Bleyer

Good day! Welcome to Atlassian Community!

The markup format is supported in Import. While performing the import, ensure that you do not check mark the "Map field value" for the Description field to retain the formatting.

You can refer to this document for more details:

https://support.atlassian.com/jira/kb/during-csv-import-the-formatting-of-description-field-contents-gets-removed/

I hope this helps!

Thank you

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Comment

This did NOT help. I tried this and as a result, Jira bulk created all my tickets completely WITHOUT a description. This did not work. Now I have to bulk delete al the tickets and try again.

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Comment

It helped me. Thanks for this question/answer.

I tried Markdown without checking the box (but choosing in the dropdownlist the right field "Description" (French version) ) and I had something OK (but not what I wanted)

To have my ideal description, I copied the text from the history of the jira and I added the new lines in my excel cell to export it as a csv.

Example :

h1. Context We need to have all our public applications accessible.
=> copied from the history

h1. Context
We need to have all our public applications accessible.
=> version in my excel cell

When I used the solution of https://support.atlassian.com/jira/kb/during-csv-import-the-formatting-of-description-field-contents-gets-removed/ it worked well. But my links are not in "beautiful jira format".

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How to add markup in Description field when importing CSV file

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