How to add labels in the new issue view

[Michal Kubiak]

I'm using Jira Cloud in my team. Recently the issue view on the boards was switched to a new format. Instead of a side pane it shows a new screen. I cannot edit the Labels field on this view. I could do it in the old view. I switched back to the old issue view, but I have a lot of users on this instance who will ask me questions about that. So how can we add labels to issues in the new view?

[Thomas Schlegel]

Hi @Michal Kubiak,

just click on "Show more":

And then you can add labels:

[Michal Kubiak]

I am able to see the "Labels" field. the problem is I cannot edit it in the new Issue details view. When I switch to the old Issue details view, I can do it. I seems it's not a matter of permissions then.

[Thomas Schlegel]

Did you test with the same issue in both views? If so, I would contact Atlassian Support with this: https://support.atlassian.com/ 

[Michal Kubiak]

Yes, I tested it with the same issue.

[Michal Kubiak]

I found the problem. The Labels field wasn't added to the view issue screen. There is a bug in Jira that make this field visible and  even editable in the old issue details view, even when it is not configured for this screen.

[Thomas Schlegel]

Great you found the problem. I didn't know that bug.

[Olive Sun]

HI @Michal Kubiak , 

How did you fix the problem? I meet the same issue and I do find the label in the new issue view layout. It just cannot be edit.

Thanks,

Olive

[Michal Kubiak]

Have you added this field in the view/edit issue screen configuration?

[Olive Sun]

Yes, I did. 

[Olive Sun]

Once i changed back to old issue view, it works well.

[Michal Kubiak]

In the old issue view it will work even if it's not added to the view screen configuration. It worked for me in the new issue view when I updated the screen configuration.

[Olive Sun]

OK. It seems not work to me. I'll contact the Jira support. Thanks, Michal.

[Martin Seehase]

I got the same issue since yesterday.  Before the "new" layout worked fine with editing labels. Today it does not. Maybe it's a problem with the latest update?

[Olive Sun]

I think so! For me it also worked well before.

[Daniel Gonzalez]

+1 here!

[Andrii Sokorenko]

just press "L" on your keyboard when you are on the issue and start typing. the UI is broken..

[Martin Seehase]

Using your method, you can access the field, but you can't save new labels or delete existing ones. :-(

[Andrii Sokorenko]

on-going incident with JIRA regarding labeling 
https://jira-software.status.atlassian.com/incidents/3xd28t3kf09v