I have a legacy automation mailing an alert when a new ticket is created in a service management project. This alert mail contains a hyperlink to the actual ticket and info from some fields.
Trying to convert this using the new automation rules I cannot select option for an alert. As alternative I can choose sending a mail as notification. But in the body text of the mail the info which was previously visible in the alert mail is not visible.
Adding {{issue.fields}} to the mail body did not resolve this.
Anyone a simple solution for this?
Hi Anand,
You can put this in your email:
<a href="{{issue.toUrl}}">{{issue.summary}}</a>
That will show the summary of the field and provides a clickable link that will open the card. Is that what you are looking for?
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The Automation smart values should be used in your case, but {{issue.fields}} is very broad, so you need to specify what need to be print.
i.e {{issue.summary}} etc;
Check the docs here
https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/
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Hi Patrizia, adding button "View Issue" (see screenshot) would be working for me.
How can I add that in a simple way. I am not a programmer.
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