How to add billing contact in a new experience?

[Jakub Sławiński]

Hi,

how can I add a billing contact (a separate email address where the invoice copies will be sent to) in a new billing admin experience?

I was able to easily do that in the old experience, but now I have no idea how to achieve that.

Regards,

  Jakub.

[Arkadiusz Wroblewski]

Hello @Jakub Sławiński 

Please look into this KB:

https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/ 

https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/ 

[Jakub Sławiński]

There is no answer within these docs how to replace the billing contact from the old experience using new experience.

There is a new term billing admin in the new experience, but there are some subtle differences between it and billing contact.

I can of course create a new atlassian account and add it as a billing admin, but it is not the same as adding an email address as billing contact, which was possible using the old experience.

[Arkadiusz Wroblewski]

@Jakub Sławiński 

you usually need to check this in Atlassian Administration > Billing and then open the relevant billing account.

I agree but we must live with what we have from Atlassian 😅

I don't like new billing experience myself.

One important detail: in the new billing experience, Atlassian largely moved away from the old billing contact terminology and uses billing admins instead. So depending on what exact experience you have, you may need to look for billing admin access rather than a separate billing contact field. 

Sharing a direct billing URL to you does not help much here, because those pages are usually tied to a specific billing account / instance context, so the navigation can differ from one customer to another.

[Ugnius Aušra]

Hello @Jakub Sławiński 

Well i know that from this place you can add - https://www.atlassian.com/purchase/my

Technical contacts and Billing Contacts. 

[Jakub Sławiński]

No, I cannot, because I am on new experience. I simply do not see my licenses in the old experience.

[Ugnius Aušra]

You talking about this new experience? https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/

[Jakub Sławiński]

yes, exactly