How to add a sub-task under a task for a business company managed project?

[George Bliss]

Hello,

We want to be able to have the following hiarcay for managing our projects:

• Epic - the main parent
• Task - a list under the parent
• Sub-tasks - a list of tasks to complete the task.

Is this possible as I cannot find a way to do it?

Thanks,

George

[Mathew Lederman]

@George Bliss if your project is configured appropriately, you should be able click the "+ Add" button in any Task and select 'Subtask' (screenshot below for reference). 

If you don't have this option it means either your project doesn't have the Sub-task issue type available, or your site hierarchy has been modified from the standard so that Sub-task does not fall under Task. Both of these issues can be answered/resolved by a Jira administrator for your site.

 

[George Bliss]

Hi Matthew,

Thanks for sending this.

We have the issue type setup correctly:

The hierarchy looks fine also.

But I still can't see the option:

This is a project management template. I created a work management company managed project as I am a Jira admin. Let me know if I am missing something :)

Thanks again,

George

[Mathew Lederman]

Hmm. Is the sub-task issue type using a workflow that has a create condition that could be preventing you from seeing it? 

I just added a sub-task issue type to a business project in my sandbox environment and I was able to add a sub-task from the + menu without a problem.

One interesting note I found is that my Sub-Task issue type has a Sub-task label (screenshot below) denoting it as a -1 on the hierarchy. Your issue type (work type) list doesn't appear to have that label. It might be worth validating that the sub-task issue type you're using is, in fact , a sub-task type.

 

[Pedro Olmo]

Hello @George Bliss ,

You could use the list view to see the hierarchy within a project:
Epic → Task → Subtask.

If what you want to see is a portfolio view of multiple projects with their tickets, you’ll need to use Plans.
I’m adding some information here: https://support.atlassian.com/jira-software-cloud/docs/get-started-with-advanced-roadmaps/

Regards

[George Bliss]

Thank you Pedro. I appreciate you responding.

[Pedro Olmo]

Hello @George Bliss ,

Have you checked if within your example project you have the workitem substask in your workitem scheme?

Regards