Hello all,
A brief description of my ask first:
We are using a Kanban board where business users raise tickets for tasks/bugs. Sometimes, there are very similar tickets raised on a daily basis. Eg: manual load of files. Now even though the data will differ everyday, the task is basically the same. The problem is, the business is not prompt in confirming that a previous task that was worked on by the developers is good to close.
Therefore, when an issue is created with a similar summary, i want automation to link the newly created issue with previous issues that are awaiting the business's feedback and add a comment to the newly created issue that list's the linked issues that are awaiting feedback.
I think I have all the pieces, just dont know how to put it all together. Direction will be highly appreciated:
This rule fails saying an issue can't be linked to itself. I suspect I've got the Trigger issue part all wrong.
Thanks in advance!
Hi @Hussein J ,
Here's a moment in a video where I show a way to link duplicate tickets. It worked out for me, may you'll find it helpful oo.
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Thanks so much @Ravi Sagar _Sparxsys_
That did the trick for linking the issues correctly.
However, the automated comment isnt listing the linked issues. Do you spot an issue with the smart value I have specified for the linked issues?
Hi [{{reporter.displayName}}|~accountid:{{reporter}}]
There are similar tickets that are awaiting your feedback. Please provide confirmation on them: {{issue.issuelinks.outwardIssue.key}}
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