How is "Jira Software" different from what I already have?

[Kirsten Simmons]

Hi all, 

New to Jira, and struggling. My company has three products and I've set each of them up as their own company managed project. I'm trying to set up a sprint board where I can view items from all three projects in one sprint. In conversations with the Rovo agent I'm told to go to a menu option that doesn't exist, and since it doesn't exist I must need to subscribe to Jira Software.

When I search apps from my site, Jira Software doesn't show up. When I search the web for Jira Software, I can find it but signing up prompts me to create an entirely new site, which I don't want. I thought what I was using was already Jira Software. Can anyone tell me how to set up the board I want to set up, and what's going on with Jira Software? 

Thanks

[Trudy Claspill · Accepted solution]

Hello @Kirsten Simmons 

Welcome to the Atlassian community.

There used to be three "Jira" apps available:

1. Jira Work Management
2. Jira Software
3. Jira Service Management

Jira Work Management provided a simplified experience - projects and issues, but limited "board" capabilities. It did not include "agile software development" functionality like Scrum and Kanban boards.

Jira Software included Jira Work Management plus the agile functionality. With this product you would have access to two underlying project architectures; the architecture used for Work Management (aka Business) projects and the architecture used for Software projects.

Those two separate apps have been combined into a single app offering now called simply "Jira".

Jira Service Management is an app built with functionality needed by support and operations teams, like Customer Portals. This is still a separately licensed product.

Both Jira and Jira Service Management can be enabled on the same site, though you would pay for licensing each one separately.

There have also been a lot of changes to the UI recently - most notably the menu bar that used to go across the top of the screen has now shifted to being a navigation panel on the left. Not all of the documentation may have caught up with the UI changes, and AI tools (especially non-Atlassian AI tools) may not provide answers that reflect current functionality.

There is free, on-demand training for Jira available from the Learning link at the top of the Community pages. You might find that useful, being new to Jira.

And you can always post questions here in the community. We love to help. That's why we're here. :-)

[Kirsten Simmons]

OMG, seriously, I spent three hours talking to the AI, googling, trying to adjust settings, gave up and posted here and went back and refreshed and the master board is showing up as I want it to. *facepalm*

My questions about what the heck I've signed up for still stand, but apparently my board is working now.