How does licensing work for single login across multiple JIRA instances?

[Dominique du Toit]

We are setting up JIRA (cloud) as a consulting company. Some of our customers already have their own instances of JIRA. We want to give them (limited) access to their projects on our JIRA for better collaboration.

The question is: does this cost us additional licences, if the customer's same email address already has a JIRA licence associated to it, through the customer's own JIRA?

[Dave Mathijs · Accepted solution]

Hi @Dominique du Toit , welcome to the Atlassian Community.

Giving a customer access to your Jira Software projects on your site will take a license seat, even if it's a limited product access.

Giving a customer access as customer on a Jira Service Management project is free.

[Dominique du Toit]

Hi Dave, clear, thanks!

[Nic Brough -Adaptavist-]

The licences are applied to the subscription or server, not the individuals.  My Adaptavist Atlassian account has access to maybe 50 Cloud Jira systems, and it consumes one licence on each of them.

It's a little different if you have an Enterprise agreement - the individual in the organisation does get a single licence to use any of the organisation's atlassian systems.  (You can imagine this is a) expensive and b) only useful for large multi-system organisations)