How does issue collector identify reporters

[Lou Michetti]

We have a proprietary software wit about 8000 users, I added the issue collector java and indicated attempt to match users.  None of the users are set up a Jira users or any type.  The email address and name appears on the form when they launch the ticket, however all requests appear to come from me (listed as requestor) and there is no way to associate the ticket to the true requester

[Boris Berenberg - Atlas Authority]

Take a look at https://confluence.atlassian.com/adminjiracloud/advanced-use-of-the-jira-issue-collector-788726105.html#AdvanceduseoftheJIRAissuecollector-Settingfieldvalues