How do you remove the Resolution field as a mandatory field when creating a ticket?
How do you remove the Resolution field as a mandatory field when creating a ticket?
Deleted user March 13, 2019 edited
When I'm attempting to create a new ticket in Jira the resolution field is somehow a mandatory field. I cannot resolve a ticket that is being created. However, I need the resolution field to be activated later on in my board flow.
To build on what @Leo Diaz - Deiser said, remove it from the edit screen if it is there. The resolution field should ONLY be put on the transition screen of the workflow where you want to set it. It is ALWAYS required when shown on the screen.
Also, if you have a reopen step you need to include a post function to clear the resolution field. If you don't it will continue to show resolved.
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@Leo Diaz - Deiser thank you for your response. That is still not working for me. (could potentially a user error) Its remaining a required field to create a ticket.
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