How do we enable the "clear done issues" option?

[Izla Kesler]

It's a kanban project, but I don't have this option.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Izla Kesler  and welcome,

probably you need to hide completed issue in your board. There is a specific setting for that (https://confluence.atlassian.com/jirasoftwareserver/configuring-filters-938845268.html#Configuringfilters-(Kanbanonly)Hidingcompletedissues) - this seetings is the same in server and cloud instances.

Hope this helps,

Fabio

[Izla Kesler]

Hey @Fabio Racobaldo _Herzum_,

Yes that's it, thank you very much!

But then, I still don't have the manual option to clear issues?

Izla

[Fabio Racobaldo _Herzum_]

hey @Izla Kesler , it depends from your setting and it can't be done manually for a specific ticket

[Izla Kesler]

I only have this   So based on the resolution time..

Is there another setting I'm missing?

Yeah sure, it is for all done issues at the same time.

[Kelly Arrey]

Hi @Izla Kesler, 

You could try adding sub-filter. That's described under (Kanban only) Adding a sub-filter on the page @Fabio Racobaldo _Herzum_  linked above. For example, something like:

• status != Done

HTH,

Kel

[Izla Kesler]

Hello, 

Thank you for your help.

Unfortunately, this only remove all done issues from the view, but the option to manually clear them is not appearing.

Izla

[Kelly Arrey]

Hi @Izla Kesler when you say "manually clear them" do you mean you want to be able to manually toggle a filter on and off? If so:

• If your project is company-managed, that's called a Quick Filter, and here's how your board admin can create one:
  • click on the ... at the top right of the board
  • click on Board settings
  • click on the Quick Filters tab (left side of the screen)
  • enter a new quick filter like "status != Done", and click Add

[Izla Kesler]

Hello, 

Not exactly, I have this option in another project, it looks like this .

Thanks.

[Kelly Arrey]

Ah, I think your screenshot above is for a team-managed project, I don't see that option on my company-managed projects. When you're looking at a scrum/kanban board, look at the bottom of the left nav bar, and you should see whether you're looking at a team-managed project or a company-managed project.

[Izla Kesler]

That may be it, thank you Kelly!

[Julien Sauget]

@Kelly Arrey , @Izla Kesler , I ran through the same issue. Kelly, you are correct. This option only exists for team managed projects:

https://community.atlassian.com/t5/Jira-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958

For company managed projects, you can only set a timeframe in Configure board/General/Completed issues (last option in the page):

https://confluence.atlassian.com/jirasoftwareserver/configuring-filters-938845268.html#Configuringfilters-(Kanbanonly)Hidingcompletedissues

Thank you guys for your insight!