I am struggling to find the right rule logic to get a notification, when a field value changes from X, to Y.
Ie/ I would like the Service Desk Manager to get a notification if a ticket priority is changed from Priority 4, to a P1, or P2 ?
I am using the add on 'Automation for Jira'
Any help on what conditions/ triggers to use would be brilliant.
Would it solve the problem, if the priority changes to P1 or P2 or does it have to change from Priority 4 to P1 or P2?
@JamieHave a look at this https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/
The section about Changelog
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