I was dumb enough to create an account online.
I want to delete the account, any related item under it and all my data.
I tried using the self deletion service - a piece of ... i don't want to actually say it - in a nutshell, i cannot.
There is no way to contact Atlassian.
I think my only option is to open a complaint related to GDPR - thanks God, i am located in Europe..
Hi @Bogdan
It is not clear to me what you have done to delete your account or what hasn't been working. I assume you have followed the intructions on this site? Delete your Atlassian account
I have raised a request to Atlassian support on your behalf, they will get back to you within 2-3 business days.
Best regards,
/Staffan
Thank you @Staffan Redelius - much appreciated.
To answer your question - i have tried everything possible - to deactivate everything under my account (some i cannot); for those, it is impossible to do it - "support page" does not actually have any options to deactivate, the dynamic links just point to documentation - and then back to support... a never ending cycle.
As a side note, i have sent my request to the Atlassian GDPR officer in EU - as well as to their privacy officer - long live Gemini for finding the email links for those - not available publicly (real honest way to behave, right ?? ) - and those could serve as proof under the EU GDPR act that i have requested the deletion;
I have not used Jira for some time - just wanted to try it out now - and got myself into this mess.. I appreciate that this community still has people like you that help - this again proves that many times communities are better than the companies..
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Hi @Bogdan
Sorry to hear you are facing this issue!
If the self-service options for account deletion cannot be completed, please contact support for assistance as, unfortunately, we cannot troubleshoot this via public forum. For that, create a support ticket at Atlassian Support under “Personal Data and GDPR" - select "Request a copy of your personal data" and state the reason that an Atlassian account deletion is required and why the self-service options cannot be utilized. Add a link to this Forum post to the ticket as well.
After validating your eligibility and authentication, our support team can help expedite a request. Please know we can only accelerate Atlassian account deletion to the earliest of 15 days.
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