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How do i change the account for a Issue already created?

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August 27, 2018

I am wanting to edit the Account that a issue is linked to. However it only gives me the option of 2 accounts. How do i get it to allow me to see all the accounts that have been created?

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Susanne Götz _Tempo_
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August 30, 2018

Hi all,

When editing the Tempo Account custom field in the Issue view, only the Accounts that are linked to the Project are shown in the dropdown. 

To link an Account to a Project you can either 
- go to Tempo, Accounts, select the Account and use the "Add Project Link" to select a Project

- go to Projects, select the Project, Project settings, Accounts and select the Account to be linked.

Regards,
Susanne Götz
Tempo team

Brittney Campbell August 30, 2018

How can we see our projects with the accounts that are linked to them? Is there somewhere we can go that has a list?

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Raynard Rhodes
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August 27, 2018

What is an "Account"? Do you have a screenshot you can provide?

Brittney Campbell August 27, 2018

Capture.PNG

Nic Brough -Adaptavist-
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August 27, 2018

That looks like a custom field, which means the list of accounts is set by your administrators.  If you only have two, that's because they've only defined two (for this project)

Brittney Campbell August 27, 2018

How do i add to it?

Nic Brough -Adaptavist-
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August 27, 2018

Get your admins to add them from Admin -> Issues -> Custom fields -> (Accounts) configure

Brittney Campbell August 27, 2018

I am one of the admins. I do not see custom fields as an option. 

Alexey Matveev
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August 27, 2018

@Brittney Campbell Do you use the Tempo Timesheets add-on?

Raynard Rhodes
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August 28, 2018

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Brittney Campbell August 29, 2018

@Alexey MatveevWe use tempo to enter how much time worked is going into what. On a weekly basis i send an excel sheet based off of the time entered into jira/tempo so my boss can keep track of how much time is being put into each project. We base our billing of of this. If there is an easier way to do this, please let me know. 

Brittney Campbell August 29, 2018

 

@Raynard RhodesI am not seeing where you are getting to that drop down menu

Raynard Rhodes
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August 29, 2018

The initial dropdown should be near your profile picture. The top-right corner

Brittney Campbell August 29, 2018

image.png

Brittney Campbell August 29, 2018

This is what i see when i log in.....please advise of where to go

Alexey Matveev
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August 29, 2018

Go to the account tab, then find an account, which you can not see in your dropdown, and add the project of the issue to this account. 

Brittney Campbell August 29, 2018

The account name is already created though. I don't want to duplicate it. I just want to be able to see all the existing accounts in the dropdown menu when an issue/key is created.

Alexey Matveev
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August 29, 2018

You do not need to create a new account. Edit the existing one. Add the project of the issue as a link for this account. 

Alexey Matveev
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August 30, 2018

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