How do i change the account for a Issue already created?

[365 Admin account]

I am wanting to edit the Account that a issue is linked to. However it only gives me the option of 2 accounts. How do i get it to allow me to see all the accounts that have been created?

[Susanne Götz _Tempo_]

Hi all,

When editing the Tempo Account custom field in the Issue view, only the Accounts that are linked to the Project are shown in the dropdown. 

To link an Account to a Project you can either 
- go to Tempo, Accounts, select the Account and use the "Add Project Link" to select a Project

- go to Projects, select the Project, Project settings, Accounts and select the Account to be linked.

Regards,
Susanne Götz
Tempo team

[Brittney Campbell]

How can we see our projects with the accounts that are linked to them? Is there somewhere we can go that has a list?

[Raynard Rhodes]

What is an "Account"? Do you have a screenshot you can provide?

[Brittney Campbell]

[Nic Brough -Adaptavist-]

That looks like a custom field, which means the list of accounts is set by your administrators.  If you only have two, that's because they've only defined two (for this project)

[Brittney Campbell]

How do i add to it?

[Nic Brough -Adaptavist-]

Get your admins to add them from Admin -> Issues -> Custom fields -> (Accounts) configure

[Brittney Campbell]

I am one of the admins. I do not see custom fields as an option. 

[Alexey Matveev]

@Brittney Campbell Do you use the Tempo Timesheets add-on?

[Raynard Rhodes]

[Brittney Campbell]

@Alexey MatveevWe use tempo to enter how much time worked is going into what. On a weekly basis i send an excel sheet based off of the time entered into jira/tempo so my boss can keep track of how much time is being put into each project. We base our billing of of this. If there is an easier way to do this, please let me know. 

[Brittney Campbell]

@Raynard RhodesI am not seeing where you are getting to that drop down menu

[Raynard Rhodes]

The initial dropdown should be near your profile picture. The top-right corner

[Brittney Campbell]

[Brittney Campbell]

This is what i see when i log in.....please advise of where to go

[Alexey Matveev]

Go to the account tab, then find an account, which you can not see in your dropdown, and add the project of the issue to this account. 

[Brittney Campbell]

The account name is already created though. I don't want to duplicate it. I just want to be able to see all the existing accounts in the dropdown menu when an issue/key is created.

[Alexey Matveev]

You do not need to create a new account. Edit the existing one. Add the project of the issue as a link for this account. 

[Alexey Matveev]

@Brittney Campbell Kindly read this article

https://tempoplugin.jira.com/wiki/spaces/ACCOUNTS/pages/172163101/Configuring+an+account