How do i change admin rights?

[Candy]

hi there,

I have created a Jira board and on this board, I've added a few people to this because the tickets created are tasks for them to do.

I can see that they were members under people but I've changed that to a viewer.

How do I enable them to edit and common the tickets without using up the licensed space?

 I hope that makes sense.

Many thanks,

Candy

[Marc Jason Mutuc]

You can probably do this by making them a Service Desk client instead. Do you have Service Desk?

[Candy]

I'm not too sure, how could I find out? 

[Shannon S]

You can go to your billing section in Cloud to see which subscriptions you have.

Essentially, you need a Jira account to edit or comment on a ticket. Jira Service Desk is the only application that also allows you to create customer accounts which are free and do not require a license.

Regards,

Shannon