How do I search for open issues in my Workgroup?

[Savio Misquitta]

I'm relatively new to the JIRA world, coming in from the ServiceNow world and I believe JIRA has some good capabilities for dashboards as well. I need to create a dashboard where I need to display 2 values:

1. Unassigned Issues in my Workgroup - This will help the team be proactive and look at Issues not assigned to an individual and assign it to themselves.

Note: A particular individual may be part of 2 separate Workgroups in rare cases, but it's okay if he/she can see the issues from both/all such Workgroups that they are part of 

2. Open Issues for all Workgroups I own/manage - I need the Workgroup Owner to have visibility of open issues within the Workgroups that he/she is the owner of, to have better accountability.  

[Airbus Driver]

Welcome to the community, Savio!

By 'Workgroup', I assume you mean Project. You can leverage the search functionality to create a filter and then use that filter in a dashboard.

Save your search as a filter 

You can try using the following JQL;

1. Unassigned Issues in my Workgroup - This will help the team be proactive and look at Issues not assigned to an individual and assign it to themselves.

project = X and assignee is empty

OR (if the user is in multiple projects)

project in (X, Y, Z) and assignee is empty

2. Open Issues for all Workgroups I own/manage - I need the Workgroup Owner to have visibility of open issues within the Workgroups that he/she is the owner of, to have better accountability.

assignee is empty and status != DONE

[Savio Misquitta]

Hi Viggo. Thanks for the warm welcome and assistance. I think I did not present my question correctly. 

By Workgroup I do not mean Project. I already am searching for 'Incidents' within a specific Project 'ABC'

Workgroup = Assignment Workgroup

I would like the team members to have a statistic on their dashboard that shows them all the Incidents (or even Issues) that have been assigned to the 'Assignment Workgroup' (for e.g. INC_SERVICE_DESK) but not assigned to an engineer (i.e. Assignee = EMPTY)

The challenge here is that the query should be user-agnostic. Which IT staff I share it with, then they add it to their dashboard, it should show them the statistic for their respective workgroup, without them needing to modify the query. 

Similarly I am looking for an identical query to show All Open Issues within the 'Assignment Workgroup' that a Team Lead or Owner may be Accountable for. 

For e.g. when the Service Desk Manager uses that query it should show him/her all open issues for his/her Team, and when the Infra Manager uses the same query, it should show all open issues for his/her Workgroups; i.e. Server/Network, etc. 

I am not sure how to capture Assignment Workgroup Owner or Assignment Workgroup Manager information within the query

[Nic Brough -Adaptavist-]

So, the question we need to ask now is "How are you representing these work groups in Jira?"

Before we can help you search for something like this, we need to know how you are representing it in the data.

[Savio Misquitta]

[Savio Misquitta]

Hi Nic. Thanks for your response.

Here's a screenshot of the Attributes of 'Assignment Group'. 

JIRA Group is just a collection of individuals in JIRA.

Hope this helps.  

[Savio Misquitta]

Here's another snapshot

[Nic Brough -Adaptavist-]

So this is an Insight attribute from the asset-management functions?

[Savio Misquitta]

Honestly speaking, I do not know. Our JIRA admin is outsourced to a vendor in another country and getting responses from them not only takes time but also costs. Which is why I was trying to find some quick solutions myself.