How do I resolve a Business Use Case in Jira?

[Chaitra Santa]

Hi,

Whenever i change the status of a business use case in JIRA to done, it still shows as unresolved and shows up on my board. However, whenever I close a User Story or Bug Fix, the same comes as resolved and no longer shows up on my board. Can someone guide me on why this issue is arising, and how to go on about fixibg it?

[Joe Pitt]

The transition to Done for the business case doesn't set the resolution field. 

Done status showing Unresolved

This is a problem that seems to be cropping up of late. Issues need to have a resolution set. Unresolved means the resolution field is NULL in the database. This means the workflow isn't providing for setting the resolution before going to the status flagged as Done. You need to fix the workflow.

The transition moving to ‘Done’ needs to one of two things; 1. Present a screen where the user sets the resolution or 2. Sets the resolution in a post function.

To correct the existing issues you can add a transition from the done status back to itself with a transition screen to set the resolution or a post function to set it. The other option is to add the resolution field to the edit screen (which you should NEVER do in production), bulk edit the issues to set the field and then REMOVE the resolution field form the edit screen.