How do I report on ZD tickets linked to Jira tickets?

[John Bottomley]

Zendesk links a ticket to a Jira ticket - How do I report the number of linked ZD tickets to single Jira ticket.

For example -A board  shows several Jira tickets, within those tickets could be 100s of ZD tickets attached to each Jira ticket. This is essential to prioritise which tickets to work first. 

Thanks,

[Jehan Bhathena]

Hi @John Bottomley 

Adding to Jack's answer, assuming you have the Jira and Zendesk integration, the Zendesk tickets are updated in a Zendesk Ticket ID field.

In association to that Zendesk provided the count out of the box https://support.zendesk.com/hc/en-us/articles/4408843823642-Reporting-on-the-number-of-Zendesk-tickets-linked-to-a-Jira-issue

If this doesn't work then automation is the way to go

[Jack Brickey]

Hi @John Bottomley ,

to be clear you are saying that a single Jira issue can have multiple Z-tickets and you want to display the number. Correct? Assuming so, I would create a custom number field to capture the total # of links for an issue. I would use Automation to increment this field each time a link is made. However this is a bit messy and not totally reliable if you consider a link being removed.