How do I remove the Capacity of Inactive / Archived Users in Big Picture?

[Karl Samson]

We have a growing number of Inactive Jira Users, that are Archived, but are still showing capacity in the Big Picture Resource Utilisation area. Is it possible to remove this capacity somehow? Can we delete these Users?

[Karl Samson]

Yes, 'unarchive' the User, and they will disappear! :)

[Juergen Lanner]

Well, Karl, that exactly is the problem I'd say

But how can we get past this?

[Karl Samson]

Well I guess, if I'm understanding the above correctly, you may need to make the User in question 'Active' again, then 'Unarchive' in BP and then make the User 'Inactive' once again!?

[Juergen Lanner]

@Karl Samson That is exactly our workaround at the moment.
Not nice but working.
But maybe the bigpicture makers jump in one day and solve it without this crutch.