How do I remove 'done' status tickets from advanced roadmap?

[henry_bersani]

I am using advanced roadmaps to track work across a series of teams. I am using the goals feature as a vector for grouping the deliverable work. I would like to be able to filter out tickets that are in 'done' status but when I apply this filter the done tickets still appear, and when I uncheck 'show full hierarch' it only shows me the epics.

How do I remove the 'done' tickets?

[Harpreet]

Hello @henry_bersani ,

Welcome to the community...!

I understand that you want to remove 'done' status tickets from advanced roadmap

The article shared by @Peter_DevSamurai is giving 404 status.

You can refer to this article 

https://support.atlassian.com/jira-software-cloud/docs/set-an-exclusion-rule-in-advanced-roadmaps/

for your future reference.

Regards
Harpreet Walia

[Peter_DevSamurai]

Hi @henry_bersani ,

The "Done" issues stay visible because Roadmaps treats "Done" as part of the hierarchy (especially when "Show completed issues" is on or when parent issues like Epics/Initiatives are still open). Even with filters, they can linger due to hierarchy display rules.

1) You can go to your Plan → Settings (gear icon) → Issue sources → Edit your sources.

2) In the "Exclude issues" section, add this JQL: statusCategory = Done and status in (Done, Resolved, Closed) OR resolution is not EMPTY .

3) Then click "Save" → Regenerate/refresh the plan.

This removes all completed issues from the plan entirely (timeline, scope, backlog, goals view). They no longer count toward progress, capacity, or appear in the hierarchy, and even if "Show full hierarchy" is enabled.

Note: If you want to keep Done parents visible but hide their completed children → use the JQL exclude above and enable "Show completed child issues" toggle in Plan settings → Display.

I hope everything works out well for you!

Best,

Peter

[henry_bersani]

That's great thanks @Peter_DevSamurai sorted!

[Peter_DevSamurai]

Yay! I'm glad everything works out well for you and for accepting my solution!

Best regards, 

Peter