How do I remove an offboarded reporter from swim lane view on Kanban board

[Aherne, Danielle (Danielle)]

I wish to remove offboarded reporters from appearing on the Kanban board. I have tried to specify in the Kanban Board filter to not include those persons, however, since their account is deregistered I cannot type their handle into the query to have them removed.

[Trudy Claspill]

Hello @Aherne, Danielle (Danielle) 

Welcome to the Atlassian community!

Do the offboarded users still have issues assigned to them that are within the scope of issues specified by the board filter?

[Aherne, Danielle (Danielle)]

Hi @Trudy Claspill 

The tickets assigned are in Done status but I want to keep older "Done" tickets from other members on the Kanban board from longer than 4 weeks so unfortunately this means that older people that have been offboarded from the system show up on the board on the side swim lane. I want outside requestors to be able to be listed in that swimlane but I do not want offboarded team members listed if possible

[Trudy Claspill]

You could use a Quick Filter to hide the issues that are assigned to the offboarded users. Or you can change the filter query for the board to exclude issues assigned to those users.

[Aherne, Danielle (Danielle)]

Yes we have assignee quick filters at top for each team member but its the left hand side assignee swim lane I wanted to remove them from, I did try to remove them from the board's filter query but when I try to add them into not in() I cannot assign to them to the exclusion since they no longer have jira account / company active directory account is the issue I'm afraid

[Trudy Claspill]

If you open a ticket assigned to one of these users and hover over the assignee field I think you should see a pop-up with a View Profile button.

If you click that View Profile button you should get a new tab that shows their profile.

The URL for that tab would show the user's Atlassian account ID. It is a hexadecimal string.

You can then paste that hex string in to any JQL where you are filtering on a user picker field.

I don't have any offboarded users to test this will. Please let me know if that works for you.

[Aherne, Danielle (Danielle)]

Cool! Thanks Trudy, will try this!