How do I reference a slack Users ID in JIRA Automation rule?

[George Singletary]

Following instructions in JIRA I've created a rule to send updates to a slack channel, which works fine. I also followed the instruction that indicated I could reference as specific slack user by using @MemberID, where the MemberID is available from users slack profile. This does not owkr for me as it just shows up as @ with the member ID, not the users name.

Any ideas how to get this working? 

[Daniel Eads · Accepted solution]

Hello George!

Great question about using mentions in Automation. There's a slight nuance with how the IDs are parsed by Slack. The value needs to be surrounded by angle brackets. So if we had a message like:

Hey @U12345, please review the request XYZ

Then we'd just need to modify it like so:

Hey <@U12345>, please review the request XYZ

and that should do the trick!

Cheers,
Daniel

[George Singletary]

that did indeed work; thanks Daniel! (would be nice if the JIRA documentation mentioned that)