How do I re-enable access for a Jira user?

[Brendan Ring]

I have a user who I want to re-enable. However within the Admin, 'Users' view, once I find the user I only have 'Show details' as an option rather than 'Grant site access'.

Is there a step needed to get from 'Show details' to 'Grant site access'?

Does a new invite need to go out to the user first?

[John Funk · Accepted solution]

Hi Brendan,

What does it say once you click on Show Details?

Are you a managed organization? 

[Brendan Ring]

Hi John,

It says: This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.

I have admin access.

I believe we are a managed organization. Is there a place to confirm that within the admin Settings or Directory?

Thanks for the reply.

-Brendan

[John Funk]

That message tells me you are probably a managed account.

So you need to click on the Directory menu option in the top nav bar.

Then search for the user

Then Activate them there first. 

Then return to the User Administration and you should see the Grant Site Access then. 

[Brendan Ring]

I'm in the Directory and I'm seeing:

'You have no managed users'

'Your organization does not have any verified domains. Complete the domain verification process to manage accounts in this organization.'

Do I first need to verify domain(s) and subscribe to Atlassian Access?

[John Funk]

Can you click on the Managed Accounts option on the top left? 

[Brendan Ring]

I can, but it states: 'You have no managed users'

'Your organization does not have any verified domains. Complete the domain verification process to manage accounts in this organization.'

Seems like I need to follow up with our IT department to get this set up. 

[John Funk]

Yes, that's what I would do first. Does the user you are trying to re-activate have an email address at your domain? 

[Brendan Ring]

Yes, they do.

[John Funk]

Good - once the Domain has been verified maybe we can get you to where you need to be. 

[Brendan Ring]

Agree, thanks for the guidance! Helps to have concrete next steps.