How do I include a work item URL within the email generated from an automation rule?

[Liza Gonzalez]

Hello,

I created an automation rule that includes generating an email that should include the link to the Jira work item. It used to be included automatically. Now it appears to be an extra step we need to do. Can someone tell me the steps of how to include the link to the Jira work item within the generated email? Below are the commands I've used with no success:

• <a href="{{issue.url}}">{{issue.key}}</a>
• triggerIssue.url

Thank you,

Liza

[Varun Chillamcharla]

Hi Liza,

The issue is likely the <a href> HTML tag itself, Jira's Send Email action supports plain text and basic formatting, but wrapping links in raw HTML anchor tags often gets stripped or just doesn't render depending on the email client and how the action processes the body.

Try dropping the smart value in as plain text instead, most email clients auto-linkify a bare URL:

{{issue.url}}

Or if you want clickable text without HTML, some setups support Markdown-style formatting in the body:

[{{issue.key}}]({{issue.url}})

If neither renders as a clickable link, check whether your Send Email action has an HTML/Rich text mode toggle, some versions let you switch between plain text and HTML explicitly, and the anchor tag would only work if that mode's turned on.

I've built something similar before for a reminder-email rule, plain {{issue.url}} on its own line worked reliably without needing any HTML wrapping.

[Hana Kučerová]

Hi @Liza Gonzalez ,

I believe {{issue.url}} should work.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Would you please share the complete automation rule with us? Thank you.