How do I get Jira not to crash

[Deleted user]

I'm trying to set up some projects to Demo to my company as we are considering Jira. I created a new Project Management project. I then created a Task, and set the start date and end date. I then created a subtask with a start date, end date, and duration. I then tried to use this "link" feature to link it to the parent task. This worked, but the relationship is wrong. However any time I click the line for the link/relationship Jira crashes. My colleague created another task and did the same as I did above. It also crashes Jira every time we click the link line.

The error we get is: 
ERROR: 1XZM2FB

Sometimes when I try to expand the Task it crashes also, but only sometimes.

[Mikael Sandberg]

Hi @[deleted],

Welcome to Atlassian Community!

What browser are you using? Are you using any browser extensions? Have you tried an incognito windows or a different browser? 

[Deleted user]

Using Chrome Version 92.0.4515.131 (Official Build) (64-bit)

Does the same thing in Incognito mode

Using LastPass and ZenHub browser extensions.

[Mikael Sandberg]

Okay, do you happen to use Crowdstrike too? Crowdstrike caused an issue with Jira and Chrome 92, see CLOUD-11248. I would recommend that you upgrade to the latest version of Chrome and see if that helps.

[Deleted user]

I don't know what Crowdstrike is. My colleague is using bone stock Chrome and seeing the same thing.

I upgraded Chrome (to Version 95.0.4638.54 (Official Build) (64-bit)) and it seems to be fixed.

Thanks!

[Deleted user]

Update:

My colleague didn't do anything, and it started working for them as well today. So my guess is there was a fix.