How do I fix the issue view (two different views for Jira issues)?

[Shawn Connelly]

Hello all,

Forgive me for my potentially poor choice of Jira terms...

BTW: I am using a Next-gen Jira project.

My problem is that when viewing issues from Search > View all issues... in this view, there is a left side column that displays the last viewed Jira issues, and to the right is a very detailed view of the selected (from left column) issue. In this view, I will see a link to an associated "mentioned in" Confluence document link.

However, if I click on the issue link or Jira project number (above the issue summary text), Jira opens to show only the selected issue. In this view, I no longer see all the details of the issue. Not only is this counter-intuitive (b/c selecting the issue should be the detailed view!). More importantly, I no longer see the "mentioned in" link to Confluence. 

I was certain that there was a way to configure the view, but I cannot find it. 

I'll post some censored screen captures to hopefully better explain my problem. Thank you so much. :)

[Shawn Connelly · Accepted solution]

Answer: Talked with Atlassian, it appears that this is a bug.

Fortunately, I am told that the bug is high priority to fix. :)

https://jira.atlassian.com/browse/JRACLOUD-69225

[Marty]

Hi Shawn,

I am not on the Jira team but I will try to help.

The team are working on a new Issue View that is still a Work-In-Progress but is being gradually rolled out to Customers on Cloud.

Your first screenshot is the old Issue View and your second screenshot is the New Issue View - so you're caught between two stages here.

I think you can switch off the New Issue View in your Labs settings, but I'm not 100% sure on that.  

I hope that helps!

[Shawn Connelly]

>Your first screenshot is the old Issue View and your second screenshot is the New Issue View - so you're caught between two stages here.

Hi Martyn,

Thank you for your response. The second screen shot is the problem. That view is missing the information from the first screen. In particular, I need to see the Confluence "mentioned in" link. 

I believe that is what the Atlassian team is fixing in https://jira.atlassian.com/browse/JRACLOUD-69225

>I think you can switch off the New Issue View in your Labs settings, but I'm not 100% sure on that.

I read about this possibility before, but how do I access labs settings from a next-gen project? I don't see that option. 

Thank you

[Marty]

Now that I think of it, I suspect that you can only turn off the New Issue View in a Classic Project.  You could migrate your issues to a Classic Project for now until that bug is fixed: https://confluence.atlassian.com/jirasoftwarecloud/migrate-between-next-gen-and-classic-projects-957974933.html

[Shawn Connelly]

I selected the Next-gen because it better suited the requirements of this simplified project. 

I was assured by Atlassian that this issue is high priority to fix. Hopefully, that means that the fix is coming, within the next week or two.

[Shawn Connelly]

:( 

No answer. I am so annoyed with this next-gen project. But I don't know if it's me or a fault in the product.

[Shawn Connelly]

This problem is a blocker. 

I just tested this issue in a classic Jira project by Adding an Issue Link, selecting Confluence Page, Selecting a Confluence page.

The page appears as Issue Links > Wiki Page

Clicking on the Issue View, the Wiki Page link is still available. Not so, in the Next-Gen project view. Why? How do I fix this?

Thank you. :)