How do I fix the Assignee issue?

[John Gaden]

Apparently, this was working fine before the latest update. Whenever I assign a ticket to my team mate, a badge with their initials usually pops-up on the ticket but now it doesn't. And whenever I assign a ticket to them, it doesn't reflect on the Advanced Search. Is this a bug or can it be fixed? It's been causing confusion on our tasks. Thank you! 

[John Funk]

Hi John - Welcome to the Atlassian Community!

Not sure what I am following the exact scenario. Can you walk is through step by step and/or share screen shots? 

[John Gaden]

Sure thing! Without revealing too much, here's a screenshot of the ticket that we have. As you can see, IS-214 has the initial of "IM". But after checking on that ticket, there's no one assigned to it. And if we assigned someone else, it doesn't reflect.

[John Gaden]

This also happens vice versa. If we assign a member to a new ticket, it doesn't apply.  

[John Funk]

Sorry for the late reply. Yes, that looks like some type of bug. I would open a support ticket with Atlassian to see if they can provide more info. 

https://support.atlassian.com/contact/#/