How do I fix - Unable to clean the cache directory: C:\Program Files (x86)\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix

[Robert Hildebrandt]

Thanks.  It seems that some of files became corrupt, we suspect this may have occurred during an windows update process, don’t know for sure.  We were unable to delete files but we were able to move the directory to a new location and that solved the problem.  I did check the permissions on the folder and the application does have access now.

[Nic Brough -Adaptavist-]

That is often file ownership and/or permissions - make sure the user that the JIRA service is running as has full access to the files in there.